L1 & L2 Support Enablement

Course Overview

This course enables users to understand the platform setup and perform basic troubleshooting.

Level – Intermediate

Learning Objectives: The training is focused on the MetricStream Platform Setup, basic application management, L1 & L2 troubleshooting.

Course Objectives

At the end of this course, you will:

• How to Manage and Maintain the Application

• How to Setup the organization Structure

• How to Setup and Manage the roles

• How to Create and Manage the infocenters 

• How to Perform Bulk/Data Upload

• How to Manage the Tasks

• How to Provision users

• How to troubleshoot L1 & L2 issues

Training Duration: 3 Days (18 hours) of Training & Guided Practice

Certification Awarded: MetricStream Certified Support (L1/L2) Associate