L1 & L2 Support Enablement - Comprehensive Course (Self Study)

MetricStream’s training and certification service will enable you to provide L1/L2 support for MetricStream GRC applications.

User roles who will benefit from the training: Support Engineers

Course Objectives: At the end of this course, you will:

How to Manage and Maintain the Application
How to Setup the organization Structure
How to Setup and Manage the roles
How to Create and Manage the infocenters
How to Perform Bulk/Data Upload
How to Manage the Tasks
How to Provision users
How to troubleshoot L1 & L2 issues

*(Training will cover how to trouble major features of all apps, so it is app neutral)

Certification Awarded: MetricStream Certified Support (L1/L2) Associate

Course Completion Requirement: 1 week from date of assignment

Pre-requisites: Knowledge in SQL, PL/SQL, Java, JavaScript

Course content

Lesson Introduction to M7 Platform

Introduction to the Course, Overview of M7 Platform, Platform Navigation & Features
- Introduction (25 minutes)
- Platform Navigation and Features (25 minutes)
Lesson Platform Org Setup - MDOS

Platform MDOS Org Set Up
- MDOS Overview (45 minutes)
- Platform MDOS Organization Levels & Organization Setup (20 minutes)
- Steps to setup MDOS (30 minutes)
Lesson Packages
- How to Create Packages (10 minutes)
- Package Import & Export (20 minutes)
- FAQ's
Lesson Roles - MDOS

Create and Manage Role, Activities and Objects
- Role Setup (12 minutes)
- Creating and Managing Roles (12 minutes)
- Roles Backend Table (8 minutes)
- FAQ's
Lesson Introduction to Infocenter

Create and Manage Infocenter, Infoport and Infocenter Link
- Infocenter Setup (10 minutes)
- Create and Manage Infocenter (22 minutes)
- FAQ's
Lesson User Management - MDOS

Create and Manage Users
- Introduction to User Management (8 minutes)
- Create and Manage Users (25 minutes)
- User Backend Tables (8 minutes)
Lesson Config Param, LOV's, Data Tables

Create and Manage Developer Entities like, Data Table , LOV
- Configuration Parameter (8 minutes)
- LOV (10 minutes)
- Data Table (20 minutes)
- Configuration Parameter Backend Tables (5 minutes)
- LOV Backend Tables (3 minutes)
- Data Table backend tables (5 minutes)
- FAQ's
Lesson Task Management

Understand and Manage the Tasks
- Task Reassignment (5 minutes)
- Bulk Reassignment (15 minutes)
- Unlock Task (5 minutes)
- FAQ's
Lesson Data Upload

understand Dataupload and learn how to upload data using templates
- Introduction to Data Upload (15 minutes)
- Data Upload Demo - Platform Entities (25 minutes)
- Data Upload - Control (GRC) (25 minutes)
- UseCase (30 minutes)
- Usecase
Lesson Overview of Infolets

What are Infolets, What are the different features of infolet, what are the idfferent kinds of infolets that can be created.
- Introduction to Infolet (25 minutes)
Lesson Creating Infolets

How to create infolets groups and infolets.
- Infolet Group (6 minutes)
- MetricStream Data Source (12 minutes)
- Create Infolet (15 minutes)
- Infolet Group Mandate (10 minutes)
- Infolet Parameter (16 minutes)
- Infolet Parameter Types and Options (22 minutes)
- Profile Parameter (14 minutes)
- FAQ's
Lesson Types of Infolets

Learn to create and Manage Stored Procedure Based Infolet , Java Class Infolet, Scheduled Infolet and Structured Infolet
- Types of Infolet (12 minutes)
- Stored Procedure Infolet (18 minutes)
- Java Class Infolet (10 minutes)
- Structured Infolet (10 minutes)
Lesson Advanced Features of the Infolet

Manage Parameter, Profile Parameter , Filters in Infolet and Create Copy of an Infolet, Infolet Debugging
- Infolet Filters (10 minutes)
- Scheduled Infolet (12 minutes)
- Infolet History (10 minutes)
- Copy Infolet (3 minutes)
- Infolet Backend Tables (15 minutes)
- Infolet Debugging (30 minutes)
Lesson Introduction to Reports

Understand MSI Report Builder, Report Builder wizard and how to create a Report.
- Introduction to Report Builder (18 minutes)
- Report Building (10 minutes)
- Data Setup and Filters (12 minutes)
- FAQ's
Lesson Types of Reports

Learn to create other types of Reports
- Group Report (10 minutes)
- CrossTab Report (5 minutes)
Lesson Report Settings

Understand Report Settings like Apply color condition. Manage Output and Export Settings
- Color Condition (15 minutes)
- Output Settings (12 minutes)
- Export Settings (30 minutes)
Lesson Advanced Report Settings

Understand advanced report settings like adding Drill Down Reports, Metric Card and Report APIs
- Metric Card (20 minutes)
- Drill Down Report (18 minutes)
- Report APIs (15 minutes)
- Report Backend Tables (10 minutes)
- Report Debugging (32 minutes)
Lesson Overview of Charts

Overview of Charts
- Chart Overview (6 minutes)
Lesson SMC

Understand how to monitor different aspects of System's Health
- Introduction to SMC (3 minutes)
- Users (5 minutes)
- Forms and Reports (3 minutes)
- Infolets (2 minutes)
- Database (6 minutes)
- SMC Reports (60 minutes)
Lesson Debugging

Various debugging options and logs.
- Log Files (6 minutes)
- Debugging Infolets (30 minutes)
- Debugging Reports (32 minutes)
- Debugging Charts & Dashboards (8 minutes)
- Debugging Forms (45 minutes)
- Enterprise Information Backend Table (6 minutes)
Lesson Sample Troubleshooting Use Cases
- Use Case 1 (5 minutes)
- Use Case 2 (3 minutes)
Lesson Introduction to AppStudio

Introduction to the AppStudio Suite, Case Overview & Setup
- Overview of AppStudio (25 minutes)
- Case Study Overview (6 minutes)
- Case Study Setup (35 minutes)