L1 & L2 Support Enablement - Comprehensive Course (Self Study)
Available for 365 days upon enrollment
Design, Development & Support Courses

L1 & L2 Support Enablement - Comprehensive Course (Self Study)

MetricStream’s training and certification service will enable you to provide L1/L2 support for MetricStream GRC applications.

User roles who will benefit from the training: Support Engineers

Course Objectives: At the end of this course, you will:

  • How to Manage and Maintain the Application
  • How to Setup the organization Structure
  • How to Setup and Manage the roles
  • How to Create and Manage the infocenters
  • How to Perform Bulk/Data Upload
  • How to Manage the Tasks
  • How to Provision users
  • How to troubleshoot L1 & L2 issues

*(Training will cover how to trouble major features of all apps, so it is app neutral)

Certification Awarded: MetricStream Certified Support (L1/L2) Associate

Course Completion Requirement: 1 week from date of assignment

Pre-requisites: Knowledge in SQL, PL/SQL, Java, JavaScript

There is no description for this course

Course content

  • Lesson Introduction to M7 Platform

    Introduction to the Course, Overview of M7 Platform, Platform Navigation & Features

    • Introduction (25 minutes)
    • Platform Navigation and Features (25 minutes)