Issue Management - Product Implementation Course

The Issues Management App allows companies to establish and follow consistent procedures for issue reporting, task management, and status reporting. It supports the identification and evaluation of issues as well as case investigation and tracking leading to an elaborate remediation or corrective action process.

Course content

Lesson Issues Overview & Navigation

In this unit, we will look into an overview on the Issues App, its roles and landing pages.
- Issues Overview & Navigation
Lesson Creating & Approving Issues
- Creating & Approving Issues
Lesson Managing Issues
- Managing Issues
- Managing Issues - Risk Acceptance
Lesson Monitoring & Closing Issues
- Monitoring & Closing Issues
Lesson Issues Product Configuration

This unit will enable you to provision, deactivate and map users to various roles in the Issues app
- Configuration Workbook
- Parameter Categories
- LOV's & Data Tables
Lesson Issues Practice

Please reach out to your trainer for credentials to the practice instance before starting this unit
- Log Issues
Lesson Assessment and Certification

Thank you for completing the course. Kindly reach out to your instructor at [email protected] for access to the following certification assessments:Objective TestPractical Test: The pra...